FAQ

Common Plumbing
Questions Answered

Got a plumbing question? We have answers. If you don't see your question here, call us at (279) 209-1798.

General Plumbing FAQ

Frequently Asked
Questions

We serve the greater Sacramento area including Sacramento, Roseville, Elk Grove, Folsom, Citrus Heights, Rocklin, Rancho Cordova, Antelope, Carmichael, Fair Oaks, Orangevale, Arden-Arcade, and surrounding communities.
Yes. Platinum Pipe Solutions is fully licensed (CA #1145559) and insured. We are also BBB Accredited with an A- rating.
We provide free phone consultations and always give upfront pricing before starting any work. No hidden fees, no surprise charges.
Yes. We offer community discounts for veterans, seniors, and first responders. Call us for details.
We accept cash, personal checks, business checks, cashier’s checks, and money orders.
Emergency Plumbing Plumbing FAQ

Frequently Asked
Questions

Yes. We are available 24 hours a day, 7 days a week for plumbing emergencies. Call (279) 209-1798 anytime.
We typically arrive within 45-60 minutes for emergency calls in the Sacramento area. Response times may vary based on location and current demand.
Burst pipes, major leaks, sewer backups, gas line issues, flooding, and no hot water in cold weather all qualify as plumbing emergencies. When in doubt, call us and we will advise.
Leak Detection Plumbing FAQ

Frequently Asked
Questions

Costs vary by the type and complexity of the leak. We provide transparent pricing upfront. Call for a free phone consultation.
Unexplained water bill spikes, warm spots on floors, sounds of running water when nothing is on, damp carpet, and cracks in your foundation can all indicate a slab leak.
Yes. We use advanced electronic detection equipment to locate leaks without cutting into walls or floors. Our 15+ years of experience means we find leaks fast and accurately.
Water Heaters Plumbing FAQ

Frequently Asked
Questions

Tank water heaters typically last 8-12 years. Tankless water heaters can last 15-20 years with proper maintenance.
It depends on your household size, usage, and budget. Tankless heaters cost more upfront but save on energy long-term. We will help you choose the right option for your home.
A leaking water heater may need repair or replacement depending on the source of the leak. Call us immediately — we offer same-day water heater service.
Sewer & Drain Plumbing FAQ

Frequently Asked
Questions

We recommend professional drain cleaning every 1-2 years for preventive maintenance, or immediately when you notice slow drains, gurgling sounds, or recurring clogs.
Pipe bursting is a trenchless method of replacing sewer lines. A new pipe is pulled through the old one, breaking the old pipe apart. It is faster and less disruptive than traditional excavation.
Yes. We use video camera inspection to diagnose sewer problems accurately. You see the footage with us, so there is no guesswork.

Still Have Questions?

Call us anytime for a straight answer. No pressure, no upselling — just honest advice from a team with 15+ years of experience.

Licensed CA #1145559 | BBB A- Rated | Owner-Operated