The diagnostic fee comes off the repair
Finding a hidden leak is a separate job from fixing it. At Platinum Pipe Solutions you aren't charged for both: the diagnosis isn't an extra expense stacked on a repair you were going to pay for anyway.
If you decide not to go ahead, you still get the location of the leak, the likely cause, and a price for each repair option. That's what the fee pays for.
What a regular service call costs
Not every call is a leak search. A service call on its own starts at $75. Anything bigger gets quoted before work starts, and the quote is the price. Most work gets a free estimate; leak detection and camera inspection are the two jobs that carry the flat diagnostic fee instead.
Why a cheap search can cost more
A search done by guessing means holes in drywall, flooring or concrete in places the leak turned out not to be, and every one of those holes has to be patched afterward. That's why the method matters more than the fee.
Jordan uses pressure testing to isolate the line that's losing water, then electronic detection equipment to locate the leak on that line. Nothing is cut or dug until the location is known, so the repair is a small opening in a known spot. How the leak gets found without opening walls goes through the method step by step.
How to pay, and who you're paying
Platinum Pipe Solutions takes cash, personal checks, business checks, cashier's checks and money orders. Veterans, seniors and first responders get a discount; mention it when you call.
The person you pay is the person who did the work. Jordan Graham holds California C-36 license #1145559, has 15+ years in the trade, and leak detection is his specialty. He answers the phone himself, so your questions about the price get answered by the person who'll be doing the job, not by a call center.
Not sure it's a leak yet?
If the water bill jumped and you can't see why, start with the signs of a slab leak. One of them is worth a call. For pool leaks and underground water lines as well as slabs, see Platinum Pipe Solutions' leak detection service.
